Refund policy

Refund Policy

At Sumams, we strive to ensure customer satisfaction with every purchase. This Refund Policy outlines the terms and conditions under which refunds may be issued.

1. Eligibility for Refunds

Refunds are applicable under the following conditions:

  • The product received is damaged, defective, or incorrect.

  • The service purchased was not delivered as promised.

  • The request is made within the specified refund period.

2. Refund Request Timeline

Customers must request a refund within 7–14 days of:

  • Product delivery, or

  • Service activation/completion

Requests made after this period may not be eligible for a refund.

3. Non-Refundable Items

The following are generally not eligible for refunds:

  • Digital products once accessed or downloaded

  • Customized or personalized items

  • Services that have already been fully delivered

  • Items purchased during special promotions or clearance sales

4. Refund Process

To request a refund:

  1. Contact us at [your email address] with your order details

  2. Provide proof (photos, invoice, etc.) if applicable

  3. Our team will review your request within 2–5 business days

5. Refund Approval & Method

  • If approved, refunds will be processed to the original payment method

  • Processing time may take 5–10 business days, depending on your bank/payment provider

6. Cancellation Policy

  • Orders can be cancelled before they are shipped or processed

  • Once shipped or delivered, cancellation may not be possible